Bexber LLC, we strive to provide exceptional services and ensure customer satisfaction. This Refund and Returns Policy outlines the terms for cancellations and refunds.
1. Cancellations and Refunds
- Full Refund: To receive a full refund, cancellations must be made at least 48 hours before the scheduled service. This applies to all bookings, including tours, transfers, and car rentals.
- Late Cancellations: Cancellations made within 48 hours of the scheduled service may not be eligible for a refund. However, exceptions may apply depending on the circumstances, and we may offer partial refunds at our discretion.
- No-Shows: Failure to show up for a booked service without prior notice will not be eligible for any refund.
2. How to Request a Refund
To cancel your booking and request a refund, please contact us through one of the following methods:
- Support Email: [email protected]
- Contact Email: [email protected]
- Phone: +1 (210) 256-2189
Please include your booking reference number, the name under which the booking was made, and the date of service in your request.
3. Refund Process
Once your cancellation request is received and approved, the refund will be processed. Please allow up to 7-10 business days for the funds to reflect in your account, depending on your bank or payment method.
4. Non-Refundable Services
Certain services may be non-refundable or subject to different refund terms. This will be clearly stated at the time of booking, and in such cases, the refund terms specified in your booking confirmation will apply.
5. Changes to the Policy
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. The most current version will be available on our website.
6. Contact Information
For any questions or further clarification regarding our refund policy, please reach out to us:
- Support Email: [email protected]
- Contact Email: [email protected]
- Phone: +1 (210) 256-2189